Last updated: 09 March 2022

This Privacy Policy (“Privacy Policy”,”Policy”) explains how information about you is collected, used and disclosed by Rapin United Group (ABN 48 161 455 661) as parent company of the PRIMEFACILITY (PRIMEFACILITY) , the facility management software (collectively, “we”, “our” or “us”). This applies to both PrimeFacility’s website accessible at https://app.primefacility.com.au and Rapin United Group’s website accessible at https://www.rapin.com.au    (collectively, “Service”).

This policy also describes how we protect such information.

By using our Service, you consent to the terms of this Policy.

If you have any questions, suggestions or clarifications relating to this policy, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Information We Collect

We may collect certain information about you when you use our Service. We may also collect information about you from others through their use of our Service. We may also receive information from you about others through your use of our Service. The information may include Personal Identifiable Information (PII) such as your name, contact number (mobile, contact phone or email address) and certain Company details such as company name and ABN.

Personal information collected may be about any other individual, such as tenants, subtenants, owners or agents living in the facility you manage, or trades people who work on your property. It is your responsibility to ensure that the information you disclose to us is authorised and that we may collect and store it according to this Policy. To comply with this Policy, you must ensure that the individual whose information has been collected is aware of, and consents to the storage of their personal information by us. Additionally, you must assist us in accommodating any requests by the individual to access or update the personal information you have collected from them and entered into our Service.

Usage Information

PRIMEFACILITY uses the personal information that we collect from you in the following ways:

  • Provision, maintenance and improvement of our Service

  • Verify your identity during account activation

  • Communicate with you

  • Detect and prevent fraud

  • Provide access to our Service

  • Provide you with technical support, training or marketing material relating to our Service

  • Comply with laws or assist with government or law enforcement agencies

How does PRIMEFACILITY protect your information?

PRIMEFACILITY is committed to protecting your privacy. We take all reasonable precautions to protect your privacy from unauthorised access, modification or disclosure. However, you are responsible in ensuring that you protect your own password used in the Service by keeping it confidential and not disclosed or shared with any other person. If you should choose to disclose or share your credentials, you are responsible for all uses of the Service by any person using your password.

We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your personal information has been misused. Similarly, please advise us immediately by contacting This email address is being protected from spambots. You need JavaScript enabled to view it. if you suspect that your password has been misused or if you suspect a breach.

Cookies Usage

Cookies are small text files that we store on your browser to capture and remember certain information. PRIMEFACILITY uses cookies to allow you to access the Service. We will ask you for your consent to our use of cookies when you first visit our Service. We may assume that you consented from ticking a box and clicking on an “Allow Cookies” or by continuing to navigate on our Service despite a clear and visible notice on our Service that we use cookies.

Third Party Disclosure

PRIMEFACILITY will never disclose your personal information to a third party without your express consent. However, we may be required to disclose your information in order to comply with any legal process or investigations.. Where possible and appropriate, we will notify you if we are required by law to disclose your personal information.

PRIMEFACILITY will never disclose, share, trade or sell your information to any third party entity.

Changes and Updates to the Policy

The provisions of this Policy may change at any time. If we make changes to the Policy, we will post them through the Service and we encourage you to check this page periodically to remain informed of any changes. Any changes to the policy will come with a date of revision.

After the new Policy takes effect, by continuing to use the Service, you indicate that you have read, understood, and agreed to its current version.

Privacy Complaints Process

You may contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. for any questions regarding this Policy or if you have any concerns or complaints on how we have handled your personal information.